1 Message
Bill;Robber; Great company
I just found Xfinity is keep charging me after I speak directly to an agency to canceled my plan 4 months ago, [Edited: "Language"]?? They even asking me to return their equipment which I bought my own. What a GREAT company, just like a robber.
XfinityArmand
Official Employee
•
2.2K Messages
2 years ago
Hi there @user_41a07a! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to help in any way that we can to address your billing concerns. You have reached out to the right team, and we are going to get things squared away. So to that we can get started, we are going to need to get some informaiton for you to take a look at this. Please feel free to shoot us a private message and we can get on this right way.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0