2 Messages
Billion ERROR
My service has been suspended for non payment but I already made the payment a week ago and have the receipts. This is the second time this has happened to my account. I need assistance.
2 Messages
My service has been suspended for non payment but I already made the payment a week ago and have the receipts. This is the second time this has happened to my account. I need assistance.
XfinityArmand
Official Employee
•
2.2K Messages
1 day ago
Thank you so much for taking the time to reach out to Xfinity Support @user_099sy8! We are so glad to hear from you and wan to assist in any way that we can to ensure you are always having the best experience with your service. No worries! You have reached out to the best team to get things ironed out for you today. So that we van get started, please feel free to shoot us a private message with your details, and from there we can get a better look at what is going on.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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