4 Messages
billings supervisor unavailable?
For the third month in a row my bill has been incorrect. Each time I call billing and am assured it has been fixed and I will be credited, neither has happened. Today I asked for a supervisor and had to argue with the initial representative before they said they were transferring me. I have so far been on hold for 40 minutes waiting. Is there any way to get actual customer service here?
user_96a31d
4 Messages
11 hours ago
After an hour on hold finally a supervisor. His take on the issue is "it's the customers responsibility to make sure everything was processed correctly" this after 3 attempts to set up a renewed contract after last expired and them not putting it through for whatever reason and overcharging me $130. With the direction of customer service is going I strongly suggest others follow my lead and consider one of the many alternatives that still value their customers.
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EG
Expert
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121.5K Messages
9 hours ago
Concern moved here to the Billing help section.
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