19 Messages

Wednesday, August 20th, 2025

Billing-Related Alerts

I seem to be having issues with billing-related alerts and emails lately.

My most recent bill was made available online on 08/18.  Religiously, every month, on the 18th, when I receive the "Bill Ready" email, I get a corresponding text message telling me my automatic payment is scheduled for the 9th of the following month.  This month, I received no text message.

I went into my online account and confirmed my alerts are still set as they were before and nothing has changed.  And I still receive the 6-digit two factor codes from the same short code address, so it's not my phone or carrier.

Today, I made a payment over an hour and a half ago.  I did not receive my confirmation email nor the confirmation text I normally receive confirming the payment.  I typically get both the email and text near immediately, but at most, within the hour.  Yet, again, I've received nothing but if I go into my online account and look, the payment is already showing as PAYMENT POSTED.  And the PDF printout I took of the payment confirmation screen clearly shows my email address to receive a confirmation email.  And I received my "bill ready" email just fine on 08/18 (although it normally comes by 1pm at the latest and it didn't come until after 6 pm this month) so the issue is not my email blocking Comcast/Xfinity.

Just wondering if anyone else is having issues?  I rely on these confirmations and alerts and it's frustrating they suddenly all seem broken when I've changed nothing and the only difference I've noticed is Xfinity is once again playing around with their website, changing components, and makes me wonder if something was broken on the backend.

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Official Employee

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52 Messages

2 days ago

Hello @user_wkk228, thank you for reaching out to us on the forums, I hope you are having a good day. I am sorry to hear that you aren't receiving the same notifications and emails that you are used to getting, I know I personally use those notifications as well to keep track of bill due dates and payment postings. You mentioned that you went onto the website and confirmed that the alerts are still set up correctly, which is great. We would love to take a look at the account and see what it is showing on our end. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

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