1 Message
Billing/Refund Issue
I was overcharged on my last bill by over $100. I have asked repeatedly to have this resolved. I was told on 3/19 that I would be refunded my entire billing amount. This showed in my account on that day only and then disappeared. I was not issued the correct refund AND my account now says that I owe the exact amount that I was refunded. I want a name and direct phone number of ONE PERSON that I can reach out to directly.
XfinityArmand
Official Employee
•
2.1K Messages
1 month ago
Thank you so much for taking the time to reach out to Xfinity Support @user_ov78b5! We are so glad to hear from you and want to help in any way that we can to address your billing concerns. No worries! You have reached out to the best team to get things ironed out for you. So that we can get started, please feel free to shoot us a private message with your details, and we can get on top of this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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