Hey there, user_7ptel4 thanks for reaching out through Xfinity Forums regarding your billing and payment arrangement details. I completely understand needing more time to make a payment as I know life can get in the way. We would be happy to take a look at the details as we never want you to feel lie too!
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I was lied to! I ask if all calls were recorded and was told yes, so I asked that the call be reviewed to confirm that I was given until 9/18 to make an additional payment. Service was suspended today
user_7ptel4 we understand the importance of having information vetted to ensure your billing concerns are properly addressed. We would be happy to take a closer look at things, however it would require sending that direct message we requested earlier.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJeniece
Official Employee
•
4.4K Messages
2 years ago
Hey there, user_7ptel4 thanks for reaching out through Xfinity Forums regarding your billing and payment arrangement details. I completely understand needing more time to make a payment as I know life can get in the way. We would be happy to take a look at the details as we never want you to feel lie too!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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