1 Message
Billing/payment arrangement
Hi, I made a payment arrangement for Today the 27th but unfortunately was not able to make the payment and won’t be until the 29th I know they will cut it off around 3am but Is it possible for them to give me 24 hour grace. I work from home so I’m kind of nervous I’ll lose a days pay
XfinityAntoine
Official Employee
•
1.4K Messages
1 year ago
Thanks for reaching out, user_wa16me! That is a tough one. I'd be happy to take a look at your account to see what I can do. Usually after the payment arrangment is set we're not able to change it especially on the day the payment is due. However, I don't mind taking a look to do my due diligence. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
0
0