3 Messages
Billing
Working with Xfinity has been absolutely frustrating and maddening. I gave up another carrier because we received a $45.00/month promo special in the mail. Thus far we been docked for late payment (we are on autopay!!!!!!) and I am looking at a $114.60 bill not including the "late payments". I called their telephone helper and she double checked our credit card info and it was all good. I went into the store and they told me my credit info is all good.
Why am I getting late notices and fees when I am on auto pay? why is my bill $114.60 when it was promised to be around $50.00 after taxes.
I am very close to telling Xfinity that they can pick up their equipment on the side of the road which is where I am about to throw it.
Next I am calling my old carrier and beg their forgiveness.
If this sounds snarky it is because I am fed up with their lies and the amount of time I have spent trying to have this explained.
EG
Expert
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108.3K Messages
1 month ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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1.1K Messages
1 month ago
Hi there, @user_72djl3! Thanks for reaching out to us here on the Community Forum! Sorry to hear about the poor experience with your account! We would be more than happy to review everything and see if we can help make sense of what is going on. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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user_72djl3
3 Messages
29 days ago
Spent a great amount of time with this. Coupled with the lengths one must go to actually speak to a real person (at least for me) I have dropped Xfinity and went back to my old carrier.
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