1 Message
Billing
My bill is not what I was promised. My bill is past due. I need to speak to a representative to pay my bill. My bill is not what I was promised. I need to speak to a representative to pay my bill. My bill is not what I was promised my bill is past due. I need to speak to a representative to pay my bill
XfinityKei
Official Employee
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1.7K Messages
9 months ago
@user_cm83xa I’m sorry to hear your bill is not what you were expecting. Can you please direct message me your first and last name along with your full service address so that I can resolve your concerns.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message you further?
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user_ypp0lu
1 Message
7 months ago
You are charging for a movie that I own Polar Express you gave to me thur the rewards program
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user_pducrw
1 Message
6 months ago
I have two problems… (1) I enrolled into INTERNET ESSENTIALS and was approved but they said they’re going to send out another modem when I already have a XFINITY MODEM.
I chatted with an agent on the XFINITY ASSISTANT and agreed upon 29.99$ for services and 10$ for security which would in turn make my bill 40$.
the thing is I have an existing service which I’m paying 126.92$ per month and they could not switch it. I tried getting Internet Essentials before but the agent sold me an even more expensive plan with Peacock which I didn’t want.
when I first signed up with Xfinity I was only paying 46$ per month then it ballooned to 126.92$ which I’m thinking about taking these people to court for predatory practices after I was on ACH and they rose my bill to unplayable proportions.
(2) I paid my bill of 126.92$ on January 3 2025 but it stills says I owe 126.96$ due on January 18 2025. I never missed a payment and I always take snap shots of my transaction history which is up-to-date and should be a balance of 0.00$.
I noticed all of this weird S**T started happening when I wanted to lower my bill to ACH Internet essentials because I’m on disability and snap and got approved and nobody wants to help resolve this issue.
i have went through at least 5 or 6 agents in the Xfinity chat assistant where they give me the run around, ignoring questions, cut the connection, and with absolutely no resolve.
they’re playing a game with me and they’re always trying to sell you something when my whole focus and intent was to connect with customer services to fix my problem.
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user_cd133
New Poster
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3 Messages
6 months ago
They know what they're doing. [Edited: "Inflammatory"]. [Edited: "Inflammatory"], contracting these calls overseas. You talk to a robot to resolve the issue. It takes forever before you can get a human on the line.
(edited)
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user_6s2rn2
1 Message
4 months ago
Why cannot XFINITY supply me a breakdown of my billing that is seen on the in-house CSG program. When I spoke with Edrick F. at the North Haven office he stated this is against company policy. He could tell me verbally but could not supply the information in print and could not give me a screenshot of this breakdown. What are you trying to hide? Before you send a response listen to the recording of the phone call on 3/24/2025 starting at 4:01 PM. What are you trying to hide? I would like a response besides what the supervisor sent that did not answer any questions. Supply me with the Company Policy, in email or writing format, that states that customers cannot be supplied with the information on your CSG screen.
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