Hi @user_ps4o9g Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the past due email. I would be more than happy to offer my assistance looking into this further for you. If you have access to the Xfinity app, you can make sure the payment was posted. The email may be not be from a legit source, we have seen some reports of this happening. I encourage you to make sure the payment went through on the Xfinity App. If all is well please report the email using the phishing link here Report Spam Emails
XfinityJanelle
Official Employee
•
1.6K Messages
10 months ago
Hi @user_ps4o9g Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the past due email. I would be more than happy to offer my assistance looking into this further for you. If you have access to the Xfinity app, you can make sure the payment was posted. The email may be not be from a legit source, we have seen some reports of this happening. I encourage you to make sure the payment went through on the Xfinity App. If all is well please report the email using the phishing link here Report Spam Emails
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