Visitor
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3 Messages
Billing
I am 1 month past due. I had spoken with an online chat agent 2 days ago who set up a payment arrangement for me to pay my past due balance on the 26th of this month. It was due yesterday in order to not be cut off. All my services just got cut off and i am not able to get in contact with the online chat agent or an agent over the phone until I pay the past due balance even though I have a payment arrangement set up and scheduled. So now I don't know what to do to get my services back up when I'm not able to get in contact with anyone.
XfinityAirelle
Official Employee
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2.7K Messages
2 years ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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XfinityAirelle
Official Employee
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2.7K Messages
2 years ago
Hmm, that's odd. Are you signed in?
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