1 Message

Wednesday, January 25th, 2023 6:35 PM


I have contacted xfinity and had my internet service moved to my new address and updated the app information. When I go to my billing section it says that my current billing cycle has ended?? It also shows me an error stating it could not load the information. Does this mean my service will stop working? Or is it just updating something? I’m not sure what else there was to do. They said it was good to go but I’m confused.. tried contacting customer support all morning it’s nearly impossible.. ugh anything helps. Thnx! 

Official Employee


549 Messages

2 days ago

Hello @user_d0f13a! We're happy to help confirm everything is completed and correct with your transfer.

Could you please send us a direct message with your first and last name and your full address?

• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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