Visitor
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2 Messages
Billing
I have been a customer for years. And I order service for another address and the internet doesn’t even work for a full week. I ask for a technician to come out and help me with what’s wrong with the service that I’m not getting but am paying for. The technician told me that I would not be charged for it since it was an Xfinity issue with the lines. Then I get my bill this month and am getting charged for it. I called and the lady said it’s because the technician came into my house and that it’s not getting credited. I need this resolved asap
Accepted Solution
CCBrian1
Contributor
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367 Messages
1 year ago
@user_9ce10a Oh my, this is not the experience we want you to have. I know I would be reaching out as well to find out what is going on. Thank you for reaching out to us Xfinity Forums Community. Rest assured; you're with the pros, and our Digital Care Team of corporate experts are here to help. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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