BK321's profile

Regular Visitor


4 Messages

Wednesday, December 7th, 2022 4:56 PM




Just got the xfinity email saying that their cost of services will be going up in 2023.  Earlier in the day got another email saying that we've earned "rewards".  

We would be really happy if they rewarded us with lower bills and quit giving us rewards that are of no value to us!



100.7K Messages

10 months ago

The concern is not "Home Networking" help related. Thread moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Problem Solver


743 Messages

10 months ago

Hello @BK321! We realize that billing increases are never a welcomed sight. We're always happy to do an account review with you to ensure you're on the very best plan to meet both your budget and your needs. Could you please send our team a direct message with your full name and full address?



 "Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


  • Click "Sign In" if necessary



  • Click the "New message" (pencil and paper) icon


  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
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