U

Visitor

 • 

1 Message

Thu, Jun 23, 2022 6:12 AM

Billing

I CANCELED my account and you billed me for the next month.  I’ve called twice and paid final bill then you charged me again.  I have emails from you that say I canceled my account.  [Edited: "Language/Inflammatory"]

EG

Expert

 • 

94.2K Messages

2 d ago

Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

260 Messages

2 d ago

Hello @user_3762c8! Thank you for reaching out about your billing concerns. I would be reaching out as well in your shoes. We're happy to help! 

Could you please send our team a direct message with your full name and full address?

  • Click "Sign In" if necessary

 

 

  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

  • - An "Xfinity Support" graphic replaces the "To:" line

 

  • Type your message in the text area near the bottom of the window

 

  • Press Enter to send it
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