JWCubbage's profile

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Thu, Jan 14, 2021 1:00 PM

Billing

Check number 3734 in amount of $213.30 made out to Comcast was mailed December 31, 2020. As of this afternoon it has not cleared the bank. I have no idea where it is. I will not be calling Comcast because it is too difficult to speak to a human. Also, I do not want to pay fee to stop payment on the check in order to issue another one. 

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Accepted Solution

CCTeds

Official Employee

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18.9K Messages

5 m ago

@JWCubbage 

 

Apologies for the issue and the experience that you described above. 

 

I can assure you that our team processes payments quckly and very soon after they are received.

 

I can share from the USPS website https://www.usps.com/ below the language at the top of their website in a red banner:

ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE.

 

We have credited any late fees that have posted to your account.  Apologies again and thanks for your patience. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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