Billing won't load

Cannot access my billing information at all through the website. Have already tried clearing my cache and cookies, as well as multiple browsers and platforms. I desperately need to cancel my service as I am moving out of the country in a few months.

Responses

XfinityMartyR

Official Employee

•

982 Messages

25 days ago

user_h817w3 Hello, thanks for reaching out! We do apologize you are unable to access your account to cancel services. We can help, please send us a direct message.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

XfinityThomasD

Official Employee

•

682 Messages

24 days ago

Thanks again for spending some time with our team to help get the account settled. If you ever need anything in the future, please feel free to create a new post. Our Community and team are always here to help.

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user_h817w3

Billing won't load

XfinityMartyR

XfinityThomasD

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