Billing vs plan

My plan page total ($100) is different from my billing page ($364). I was on chat with an agent a couple days ago, but the billing page never got corrected. I just paid the $100 and of course it says I have a balance of $264. Can someone in customer service please correct this?

Responses

XfinityJorge

Official Employee

•

1.7K Messages

4 months ago

user_hc8wzj Thank you so much for using our Forums and for contacting our team. We are here to see what is going on with your bill. To get started can you please send us over a DM with your name and address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Billing

user_hc8wzj

Billing vs plan

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