KB35's profile

New Poster

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2 Messages

Tue, Sep 7, 2021 12:07 PM

Billing total does not match payment total

My bill total doesn't match my credit card payment. Nothing in my account shows the amount that was charged to my credit card. This is a business account, when payments do not match invoice totals it creates internal financial control issues for the users. This is not the first time this has happened. Last time I had to call customer service 6 times and spent hours trying to get something I could turn in to explain the difference between billing and payments. Why is this so hard for Xfinity to figure out???? Frustrated.  

EG

Expert

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89.8K Messages

2 m ago

Concern moved here to the Billing help section for greater exposure to actual Comcast employees for assistance.

Official Employee

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472 Messages

2 m ago

Hey there, @KB35, thanks for reaching out through our Xfinity Forums platform regarding your billing details! I definitely apologize you are having ongoing issues with your billing details matching up! We would be happy to help answer your concerns and go over your billing. You have reached the right place! 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

Again

Expert

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26.5K Messages

2 m ago

@KB35 @XfinityJeniece 

If this is a business account you should be posting in our business forums.  This is for residential customers.

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