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Friday, August 30th, 2024 6:23 PM

Billing that the chat rep did unauthorized

I've been calling for 2 weeks to get my bill fixed after "chatting" with a representative who made changes to my account that increased my bill. I'm bout to cancel all my services, it's ridiculous a corporate company can't even provide simple customer service 

Official Employee

 • 

2.4K Messages

2 months ago

Hey there, user_y4jee8, thanks for reaching out through Xfinity Forums regarding your billing concerns. I know how important it is to have a bill within your budget. We would be happy to help with getting to the bottom of this issue for you. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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