Billing switching plans

Ok I’m really frustrated with all the apps, AI’s and everything so I just need to post this question because I NEED clarification.

I currently am on a Xfinity plan for 800Mbps, I want to adjust my finances so I want to switch to 300Mbps. Now here’s the question, will I be still have to pay my 800mbps plan for September along WITH the new plan?

So the 800 plan charges 65 for me, and the 300 charges 35, meaning will I have to pay that 65 and 35 together for September, OR will I just have one charge for September that is either that 65 or 35.

please ask for clarification on my part because I’m honestly fuming right now with how hard it is to talk to a human not a robot.

Responses

XfinityKrista

Official Employee

•

1.5K Messages

3 months ago

Hello @user_tqvyhy, thank you for taking the time to reach out on social media.

Excellent question! Your charges will be adjusted to the date the change to your internet speed is finalized. We bill one month in advance, so customers who change to a lower priced plan mid-billing cycle are provided prorated credits on their next bill.

I'm happy to help with making changes to your account. We can also provide the exact dates you will receive prorated credits if your monthly rate is reduced.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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U

user_tqvyhy

2 Messages

Ok so I changed the plan but it says to return my modem? I thought I would be able to keep my current modem? It says return in 10 days or I could be charged for it. Honestly if there was a way you all could give me a direct call I’d appreciate it!

3 months ago

0

XfinityDilary

Official Employee

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1.8K Messages

user_tqvyhy Thanks for your comment. If you downgraded the speed tier, it might require us to change your modem as well. Did you see a self-installation kit listed on your order? You can also send us a DM with your account information (name and address) for further assistance if you wish.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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3 months ago

0

XfinityPeterH

Official Employee

•

1.5K Messages

3 months ago

@user_tqvyhy I am so glad we were able to get your account figured out in our Direct Messages. Please let us know if anything comes up, we are always happy to help!

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Billing switching plans

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