Visitor
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1 Message
Billing still stuck on the old address after I moved to and activated the internet at the end address
Hi,
I submitted a moving order to transfer my internet service to my new address, and I moved and activated the internet at my new address.
That was 2 weeks ago (on 6/21) and the internet has been working fine.
But now when I logged into my account, there’s still accounts for the both addresses, and there’s still a new statement charge posted on the old address account for a new cycle (6/29 - 7/28).
For the new address account, it’s still showing “pending activation”, and no statement’s been posted.
It seems like the moving order got stuck in a glitch state, despite the internet has been working fine at my new address (I self-activated with my own modem).
Can anyone help out here please?
Thank you.
EG
Expert
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119K Messages
4 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEmilyB
Official Employee
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3K Messages
4 hours ago
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