Contributor
•
77 Messages
Billing Statement Unclear
First off my bill that I got today doesn’t show the $8.95 RSN credit. Have to go to Xfinity app to get clarity on the amount what will be automatically removed from my account through autopay.
I’ve been on 3 chats this morning and no one can answer my questions from my statement PDF about upcoming price increases.
- $3 for superfast
- $3 for each box/remote
- ~$3 for 2 fees.
So I have 3 boxes and therefore should I be expect a $15 increase to my bill even though I’m in a contract until the end of March? A $15 increase is quite large, especially when there are more options out there and just had to deal with Root Sports being removed.
XfinityDemitrius
Official Employee
•
2.2K Messages
2 years ago
Good morning @GRBU2,
Thank you for contacting customer support through Xfinity Support. I hope you are doing well. I would be more than happy to offer my assistance reviewing the service bill and upcoming changes that are taking place.
With the upcoming price changes, those would take place on non-promotional rates and on our everyday rates only. If you are on a promotional plan for your Xfinity Internet, you would not see the increase until your promotional rate expires.
Pricing changes can vary by area. We highly recommend visiting our Xfinity Bill Changes support page and the FAQs located near the bottom.
If you need any further clarification, please do not hesitate to ask and comment on the thread further.
0
0
GRBU2
Contributor
•
77 Messages
2 years ago
So my understanding after reading the FAQs is that my rates would increase by $12 a month because the fee and equipment increases are outside my promotional plan.
- $3 fee increase
- $9 box/remote increase due to having 3 of them
Can we get in a direct chat to confirm this is the case with my account? Even so, $3 increase per box/remote is very steep.
0
0
XfinityDemitrius
Official Employee
•
2.2K Messages
2 years ago
With the set-top boxes, you can always return the set-top box to remove the charges from your service bill if the increase is too much for the account. We have alternative options such as using the Xfinity Stream application which can be installed on select Smart TV devices, mobile devices, tablets, and online using your web browser. You can find all the information you need on using the Xfinity Stream app to access your video subscription by visiting our "Xfinity Stream App minimum system requirements" support page. To go over specifics of your account, please send us a Direct Message.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
1
0