Visitor
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4 Messages
Billing site doesn't load
I've been having the same issue for over a year now. Billing site does not load. Sometimes it takes days of trying until I'm able to pay my bill using every browser know to man. I've called and talked with higher ups, spending an entire day on the phone mind you, with no results to show other than being told to, "call and pay over the phone."
Same issue again this month. I sign into xfinity and click "Bill Pay" and am taken to a white page that never loads anything even if it's left open for hours.
I hope we see a class action lawsuit against this apathetic and irresponsible behavior from Comcast. [Edited: "Personal Information"/"Solicitation"]
As free citizens of the United States we should never tolerate this behavior from any corporation. This ongoing issue is a result of greed and malice on the part of Comcast vs it's customers and is unacceptable.
[Edited: "Solicitation"]
I hope to see this resolved in the court of law and Comcast held accountable for this unjust behavior.
XfinityAngie
Official Employee
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1.4K Messages
8 months ago
@user_2fc0ef, Thank you for reaching out to Xfinity Support. This is not the experience we want for our customers. Are you accessing the billing site through the Xfinity App or through Xfinity.com?
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user_4a9taw
1 Message
5 months ago
I'm using xfinity.com and getting this issue. I cannot open the billing page. For months. Just looping
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user_i52xey
1 Message
4 months ago
I have this issue currently. Allowing all cookies changed nothing. I have no firewall on. Every other website under the sun loads in a blink of an eye.
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user_zbwasv
1 Message
2 months ago
It helped my sanity to find this thread. I'm relieved it's not just me, but HOLY COW, am I really paying these people for Internet??
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