U

Visitor

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4 Messages

Monday, March 18th, 2024 1:12 PM

Closed

Billing site doesn't load

I've been having the same issue for over a year now. Billing site does not load. Sometimes it takes days of trying until I'm able to pay my bill using every browser know to man. I've called and talked with higher ups, spending an entire day on the phone mind you, with no results to show other than being told to, "call and pay over the phone."

Same issue again this month. I sign into xfinity and click "Bill Pay" and am taken to a white page that never loads anything even if it's left open for hours.

I hope we see a class action lawsuit against this apathetic and irresponsible behavior from Comcast. [Edited: "Personal Information"/"Solicitation"]

As free citizens of the United States we should never tolerate this behavior from any corporation. This ongoing issue is a result of greed and malice on the part of Comcast vs it's customers and is unacceptable.

[Edited: "Solicitation"] 

I hope to see this resolved in the court of law and Comcast held accountable for this unjust behavior.

Official Employee

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1.4K Messages

8 months ago

@user_2fc0ef, Thank you for reaching out to Xfinity Support. This is not the experience we want for our customers. Are you accessing the billing site through the Xfinity App or through Xfinity.com? 

1 Message

4 months ago

I'm using xfinity.com and getting this issue. I cannot open the billing page. For months. Just looping

Official Employee

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601 Messages

@user_4a9taw  The page is working and accepting payments successfully. Ensure you enable location services and cookies on your device, so the browser works as it should or try a different device. You can also use all the other payment methods listed here https://www.xfinity.com/support/articles/pay-your-bill-echat to submit a payment. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 Message

3 months ago

I have this issue currently. Allowing all cookies changed nothing. I have no firewall on. Every other website under the sun loads in a blink of an eye.

Official Employee

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1.6K Messages

Good evening @user_i52xey, and thank you for taking the time to reach out to our dedicated Communities team here on our forums, we appreciate it. I see that you are also having issues with the billing site loading, we apologize for the inconvenience. Rest assured, you've reached the right team to help and we'd be happy to run through some troubleshooting steps. Are you experiencing this issue on the app as well? May I ask what web browser you are using or if you have tried any alternate browsers?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

@XfinityAlyssaA - IT DOESN'T WORK.  NEVER EVER.  FIX YOUR SITE

Official Employee

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1.6K Messages

 

user_yd74ns Thanks for using our Forums and for letting us know what is going on. We are here to help if you are also impacted. Please let us know. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

1 month ago

It helped my sanity to find this thread. I'm relieved it's not just me, but HOLY COW, am I really paying these people for Internet??

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