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user_oenk32
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09/09/2026 7:24 PM

Billing sent to debt collector thay does not exist??

We are receiving a text from a debt collector that we owe to xfinity mobile. Our services we canceled on June 19, 2026. The last bill was paid in August, 2026. There is no bill left. When logging into the account nothing exists!! When chatting or speaking to an agent nothing is due. We no longer have service and do not owe. 

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1 hour ago

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XfinityJeniece

Official Employee

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4.3K Messages

1 hour ago

Hey there, @user_oenk32, thanks for reaching out through Xfinity Forums regarding your billing for your previous Xfinity Mobile account. We want to ensure that everything is correct with your bill since your disconnection. You have reached the right place. Can you please send us a Direct Message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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