Visitor
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1 Message
Billing question about $100+_fee that was supposed to be waived
Hi, I can't get in touch with a single soul on the app, here, on that chat or on the phone....
I recently changed address and got served with a tech fee, which I went to chat in april and the agent agreed to waive the fee in this case. I got billed for the fee anyway and can't get in touch with anyone. Can someone from xfinity help me?
XfinityJon
Official Employee
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205 Messages
3 days ago
Good afternoon user_nmvf00. I am more than happy to take a look into your billing concern for you. You have reached the right place. In order for me to review this I will need some additional information from you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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user_tfhfor
Visitor
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2 Messages
3 days ago
I've been having the same exact issue from April with a tech fee. Ive spent hours chatting and being assured that it would be resolved. I've had tickets opened and closed without resolution. I've kept the chat records for all of this. Finally, I had my ccard company that I paid with reverse teh $100 fee and now Xfinity is just adding the $100 back to my bill. Let me know if they actually resolve this for you.
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