1 Message
Billing problems no one can fix
I’ve made several calls to resolve a billing error and each time was told it was fixed but it keeps appearing and I’m getting threats of disconnection of service. I went to an xfinity store and they saw the problem and made notes on the account but it still isn’t fixed. Can’t get ahold of any managers. Been ongoing for 2 months now.
XfinityJorge
Official Employee
•
2.1K Messages
2 years ago
Hello there @user_4aa791 thanks for contacting our Xfinity Support Team over our Forums. You came to the right place for help, and we are here to address all of your billing concerns. Please send us a DM with your full name and service address. Here's the detailed steps to direct message us:
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• Click the "New message" (pencil and paper) icon
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