Wednesday, September 27th, 2023 1:19 AM

Billing problems no one can fix

I’ve made several calls to resolve a billing error and each time  was told it was fixed but it keeps appearing and I’m getting threats of disconnection of service. I went to an xfinity store and they saw the problem and made notes on the account but it still isn’t fixed. Can’t get ahold of any managers. Been ongoing for 2 months now. 

Official Employee


952 Messages

2 months ago

Hello there @user_4aa791 thanks for contacting our Xfinity Support Team over our Forums. You came to the right place for help, and we are here to address all of your billing concerns. Please send us a DM with your full name and service address. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Peer to peer chat" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

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