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user_5wm7sd
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Monday, February 10th, 2025 5:12 AM

Billing Page Inaccessible

My autopay failed a few days ago for unknown reasons, and I have been trying to make my payment since then. When I try to pay, through either the website or the app, the payment page gives me a pop up with a warning that says there has been an error. I contacted a representative today and was told it was an error with payment tools and that it would be resolved within the hour. It’s been eleven hours since then and I am still unable to view the payment page. 

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2 months ago

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XfinityPeterH

Official Employee

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1.8K Messages

2 months ago

 

user_5wm7sd This has been an on going issue that our engineers have been working to resolve. In the meantime were you able to make a payment when you contacted our representative? 

 

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user_5wm7sd

2 Messages

@XfinityPeterH​ 

No, the representative had told me to try again in an hour, and it still has not been resolved. Is there a way that a representative can help me pay it?

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2 months ago

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XfinityJamesC

Official Employee

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2.1K Messages

That's a great question, @user_5wm7sd! Some of our advanced billing representatives can still assist with payments over the phone, but most of us are restricted due to privacy and security protocols. Let me pull up your account and see if there are any issues or alerts that can explain why you are seeing this error.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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2 months ago

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