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user_rqcsnl
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Monday, July 20th, 2026 6:09 PM

Billing on a closed account

I have the POA for my mother in law.  She recently moved out of her home into an assisted living facility due to medical issues, and on July 6, 2026 I canceled both her Internet and cable service at one of your Xfinity stores located on 1st Avenue in Tucson, Arizona. I was advised by her bank that she is still getting billed for the service. Can you please assist me on this billing?  The service address was [Edited: "Personal Information"]. Her name is [Edited: "Personal Information"].

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Updated 

14 hours ago

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XfinityPeterH

Official Employee

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2.9K Messages

14 hours ago

 

user_rqcsnl We are here for you and will be happy to look into your mother in laws account. Please send us your full name in a DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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