Billing not right

@EG​ thank you for moving it for me.  

You did not  answer my question .. It is NOT an autopay question!  I said I have a CREDIT (which should pay a good amount of payments.)  Xfinity should be using IT instead of using my autopay.  I was advised NOT to undo my autopay (not by Xfinity).  I easily could do this but I don't want to go 'round and ''round with Xfinity about anything.   Logically, the bill needs to be paid with the credit that was finally given in August. Except for the email noting that my credit finally came through, I am not able to navigate on the  billing site to find it there.  I have tried to access "history" with no result.    ( NOTE: The credit was given back to me after 2 years of multiple actions trying to get customer service and finally connected with someone who DID something which was this summer and acknowledged in that August email.)  Shouldn't BIlling should just SEE the credit and take my charges off of that without ME having to prompt them?. Should I risk turning off autopay so the credit is used?  I look forward to how to resolve this, not just a link.  I really would like to talk to a person who takes action.  Thank you.