Visitor
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1 Message
Billing issues
Hi in 9/24 I purchased an Apple iphone 16 from the XFinity store in Burlington County NJ. I am a long time customer and because of that they gave me a free Apple Watch. Well when my bill came in they were charging me 12.95 a month for the watch. So I called them up and they said they were going to take it off and they did. Then the next month and after that they would keep charging me for it. I just called them on the phone and they said that they would checkin to that and let me know. Well I am tired of having to call them up each month. I want this taking care of now. So can someone please help me resolve this issue for good. [Edited: "Personal Information"]
XfinitySean
Official Employee
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814 Messages
15 hours ago
Hi user_kpwzuy, thanks for taking the time to post here on the community forums! I'm sorry to hear that you've been charged for what seemingly should have been a free smartwatch. Our team can definitely take a closer look into the situation, and bring this up to the Xfinity Mobile Executive team if need be. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
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