Visitor
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1 Message
Billing Issues
Hello,
I need a credit on my account as i have been charged in error on Xfinity's side for the last 20 months for an account that is not active. I have reached out to Xfinity billing many times and they have refunded my back account but never credit my xfinity mobile account, so i get a past due bill and they are now charging me the same amount as my refund and stealing form me. I need someone to fix this issue as the customer service for xfinity is incompetent and don't know what they are doing.
XfinityFrank
Official Employee
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1.9K Messages
6 hours ago
Hi there, @user_urp2h3! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the discrepancy with your billing. We would be happy to look into this. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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