Billing issues

I changed my plan on 06/20/24. I decreased my channels and removed my landline phone. I was told my next bill which is due 07/15/24 would reflect a credit as I had paid the prorated bill and my new monthly charges would be $176.09 effective 06/27/24 minus a $61.00 credit for previously paid prorated bill. 

In order to take a closer look at your account and bill, we do need to collect some private information. For security purposes, we don't collect this information publicly. If you can send us a Direct Message with your first and last name along with the service address on the account, our team will be happy to take a look at your bill concerns and correct any charges that may be incorrect. To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We apologize for the frustrating experience so far and assure you that you've reached the right team to help. We look forward to working with you further. 

Hello @user_14b5kc We are here to help. In order to access your bill and plan change we will need to meet you in a direct message to access your account to resolve your concerns. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message