Thursday, June 6th, 2024 2:39 PM

Billing Issues

Today I brought my account up to date and my next bill isn't due until 06/12/24 and yet I am getting calls and emails stating that they are going to disconnect my.service the same.day that it is due.I swear that it never ends with xfinity and if they disconnect my service I will file a complaint 

Official Employee


1.7K Messages

1 month ago

Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_wkh7sr .  We are so glad to hear from you and happy to help in any way that we can to ensure you are having a top tier experience with your service.  No worries!  You have reached out to a team of billing experts here to make sure your top tier experiences fit within your budget.  We are excited to help.  So that we can get started on things for you, please feel free to shoot us a private message.  That way we can get your details, and take a look at what we can do for you today. 


To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it


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