Visitor
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4 Messages
billing issues
Did not have service for 10 days - when I request credit for missed days - apparenty agents and systems cannot do math
bill for 31 days 150.23 incluidng tax so 4.84 per day
did not have service for 10 days so credit should be 48.40
"System" says credit only $ 36 when questioned agent says system is right and old math is wrong
Maybe someon can explain xfinity new math
CCJodie
Problem Solver
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1.3K Messages
4 years ago
@scott_ma07272 Hey there! We can look into that credit for you and go over how they got it. Please click on the chat icon in the top right-hand corner. Then search for Xfinity Support. Pleas make sure to provide your full name and service address.
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scott_ma07272
Visitor
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4 Messages
4 years ago
why I wasted over thirty minutes with two xfinity "customer service" people who only could say this is what the system is calculating and therefore must be correct
doing the same thing and expecting a different result is the definition of insanity
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EG
Expert
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111.7K Messages
4 years ago
Concern moved here to the proper help section.
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scott_ma07272
Visitor
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4 Messages
4 years ago
Please feel free to post this publicly - I thought I had
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