S

Visitor

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4 Messages

Tue, Jul 27, 2021 2:11 PM

billing issues

Did not have service for 10 days - when I request credit for missed days - apparenty agents and systems cannot do math

bill for 31 days 150.23 incluidng tax so 4.84 per day

did not have service for 10 days so credit should be 48.40

"System" says credit only $ 36  when questioned agent says system is right and old math is wrong 

Maybe someon can explain xfinity new math

Responses

Official Employee

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303 Messages

2 m ago

@scott_ma07272 Hey there! We can look into that credit for you and go over how they got it. Please click on the chat icon in the top right-hand corner. Then search for Xfinity Support. Pleas make sure to provide your full name and service address. 

Visitor

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4 Messages

2 m ago

why I wasted over thirty minutes with two xfinity "customer service" people who only could say this is what the system is calculating and therefore must be correct

doing the same thing and expecting a different result is the definition of insanity

EG

Expert

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89.2K Messages

2 m ago

Concern moved here to the proper help section.

Visitor

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4 Messages

2 m ago

Please feel free to post this publicly - I thought I had

Official Employee

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339 Messages

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
EG

Expert

 • 

89.2K Messages

@scott_ma07272

It is indeed posted publicly here ! Please disregard those poorly worded sigs. Did you reply to that Xfinity employee and send that private message / chat yet ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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4 Messages

no

as I said earlier why waste my time

every interaction I have had with xfinity customer service has been such

why would I think now would be different?

Official Employee

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199 Messages

@scott_ma07272. I completely understand where you're coming from. We won't be able to access your account or discuss the details of your billing concern on a public post. We would love the opportunity to figure out how the credit amount was calculated and make any necessary corrections to your account.

 

Please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right if you change your mind. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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