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Billing Issues on Mobile unresolved- Have no recourse but to file CPUC complaint
I have tried relentlessly to correct billing errors for my husbands mobile service and no action is taken. Customer Service with the call centers is a nightmare. I have been trying to resolve a BOGO promotion error and adjustment for past 6 months. Is there any department at xfinity for mobile like they have for television. Similar to the customer loyalty group on TV side. They are helpful and navigate you issues and are knowledgeable. I have no recourse but to file a complaint with the CPUC if I am not able to resolve it here.
XfinityArmand
Official Employee
•
1.9K Messages
2 months ago
Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_5dj1c2! We are so glad to hear from you and want to help in any way that we can to address your Xfinity Mobile concerns. No worries! You have reached out to the right team to get things squared away. Please feel free to shoot us a private message with your details, and we can get the ball rolling for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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