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user_yyi9lr
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Visitor

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Monday, November 3rd, 2025

Billing Issues After Cancellation

I cancelled my service on October 31st effective November 1st. I paid my bills on the first of every month for a service cycle on the 12th of every month. I paid my full bill on October 1st for service from October 13th to November 12th. I got charged on November 1st for a pro-rated bill for service from November 12th-November 24th. I don’t understand why I am getting charged if I wanted my service cancelled on November 1st. 

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8 hours ago

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XfinityPeterH

Official Employee

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2.4K Messages

8 hours ago

 

user_yyi9lr We would be happy to review your account and make sure to go over all billing details with you. Trust me if I were in your shoes I would be reaching out too. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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