12 Messages
Billing issue
Billing issue , would elaborate more but kinda of tired of eplaining because there are apparently 20 departments to contact but nobody knows how to get you to right one
12 Messages
Billing issue , would elaborate more but kinda of tired of eplaining because there are apparently 20 departments to contact but nobody knows how to get you to right one
Accepted Solution
XfinityJeniece
Official Employee
•
3.5K Messages
5 hours ago
Hey there, @user_g9ffn7, thanks for reaching out through Xfinity Forums regarding your billing concerns. I would be happy to take a look at your account and bill. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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