Billing Issue

When I set up my internet plan with an Xfinity agent, our monthly rate was $55/mo, but the agent said that if I was to connect my bank for the auto payments the monthly rate would decrease to $45/mo. I connected my bank for the auto pay so I could receive this discount, but no change has been reflected on my billing statements. Please let me know how to resolve this issue.

Responses

XfinityPeterH

Official Employee

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1.9K Messages

2 days ago

user_f8f9ph I will be reaching out as well. Typically, after you set up autopay and paperless options, it can take up to 45 days from the time you enroll before any discount is applied. Please note that not all plans offer this option. Let's review your account to ensure everything is set up correctly. Please send us your full name and complete address via our direct messages:

How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

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user_f8f9ph

Visitor

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2 Messages

Just sent a direct message.

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2 days ago

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Billing

user_f8f9ph

Billing Issue

XfinityPeterH

user_f8f9ph

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