Visitor
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2 Messages
Billing Issue
When I set up my internet plan with an Xfinity agent, our monthly rate was $55/mo, but the agent said that if I was to connect my bank for the auto payments the monthly rate would decrease to $45/mo. I connected my bank for the auto pay so I could receive this discount, but no change has been reflected on my billing statements. Please let me know how to resolve this issue.
XfinityPeterH
Official Employee
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1.9K Messages
1 month ago
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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XfinitySara
Official Employee
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1.8K Messages
11 days ago
Hello again, @user_f8f9ph! Circling back to your main post, I just wanted to leave a final comment now that your discount has been updated and accurately reflected on the latest billing statement. Thanks again for giving our team a chance to cover the Automatic Payments and Paperless billing Discount (APPD) with you! I also appreciate your patience while giving it some time for the discount amount to update once you switched payment methods. It's typically fairly quick, but can take 1 - 2 billing cycles as mentioned, and I'm glad the update was within that timeframe for you :) If any other questions or concerns arise, please feel free to create a new post, and our team is here to help!
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