PearlGirl3's profile

Frequent Visitor

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14 Messages

Wednesday, November 27th, 2024 3:59 AM

Billing Issue

I'm having a dispute with my predatory apartment building owner and predatory apartment management company because I was a civil servant working in housing, I know the state housing regulations, discovered the management company was changing lease terms after tenants signed their leases, and fighting for livable conditions in my apartment.

As a result of the dispute, I have to stay outside my home.

I need to work with a Comcast executive because I can't pay my bill that on December 3rd, 2024.  I have money coming a few weeks later that will allow me to pay my bill in full and keep my services active.

I've purchased over 300 movies and television shows and I use xfinity stream daily.  I want to still have access to the content I've purchased.

I have been an Comcast customer since 1998 and I will continue to be a Comcast customer.  

I just want Comcast to work with me.

Thank you.

Official Employee

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1.7K Messages

12 hours ago

 

PearlGirl3 Hello! Thanks for taking the time out of your busy day to contact our Xfinity Support Team. You came to the right place for assistance and we are here to work together to address all of your conerns to help you explore to keep you online. To get started can you send us a DM with your full name and address?

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

 

Frequent Visitor

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14 Messages

Thank you Jorge for your reply.  I've sent the private message.

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