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9 Messages
Tuesday, November 14th, 2023 5:46 PM
Closed
Hello, can somebody please help me with my bill? Customer service over the phone never helps
This conversation has been merged. Please refer the main conversation: Bill
Bill
Responses
Retired Employee
729 Messages
10 months ago
We are happy to help you. please send a direct message with your name and address. Thank you
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
i just sent a message, thank you
Expert
105.7K Messages
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
ccRuben
Retired Employee
•
729 Messages
10 months ago
We are happy to help you. please send a direct message with your name and address. Thank you
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
•
105.7K Messages
10 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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