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user_e8ktpf
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Visitor

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1 Message

Saturday, May 16th, 2026 10:46 PM

Billing Issue – Promised Internet Rate Not Applied

I was offered an Internet plan at $41.95 on 5/16/26 via chat with a representative, but my current bill shows a higher charge.

I cannot attach files, but the chat confirmed my rate would be $41.95 for 60 months with no extra fees.

Please adjust my bill to the promised rate or apply a credit for the difference. I’ve tried resolving this via phone and chat, but it hasn’t been fixed.

Thank you for your help.

Question

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Updated 

4 hours ago

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XfinityCliff

Official Employee

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239 Messages

4 hours ago

Hello @user_e8ktpf, and thank you for reaching out on our Xfinity Community forums with your concern and for sharing those details.  

We can understand how frustrating it might be to have to keep following up. We’d be happy to take a closer look at the plan and billing with you.

When you have a moment, please send us a direct message* on the forums with your full name and service address. Once we have you verified, we’ll review the account together and help get you clarity on the charges.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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