1 Message
Billing issue not resolved even after contacting support numerous times
Hello Xfinity,
This is the worst user experience I ever had with a service provider. Is it so hard to solve a simple billing issue? I bought a ipad bundle deal in Oct 2024 and till today (March 2025) the bundle discount is not applied. I am paying double the bill I was promised at the time when this deal was sold to me. You can very well check the support chat history and see what I have been through with the support. At this time and age no one has time to spend 4 hours on chat only to find out that billing issue is still not resolved. If you guys cannot handle it, I would really like to come out of the 2 year contract, I want to save my sanity to do better things in life.
EG
Expert
•
109.9K Messages
1 month ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAirelle
Official Employee
•
2.5K Messages
1 month ago
I hear you—and honestly, I don’t blame you for feeling this way. That’s incredibly frustrating, especially when you've already put in so much time trying to get this resolved. That’s not the experience anyone should have, and I’m really sorry you’ve had to go through all of that.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
0
0