Visitor
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1 Message
Billing Inquiry: Unexpected Price Increase on Account [Edited]
Hello Xfinity Support,
I am writing to dispute an unexpected increase in my latest bill. My monthly bill is usually $41.54, but my most recent statement shows a charge of $71.50. I haven't changed my services, and I would like to understand what the extra $29.96 charge is for. Please review my account and provide a breakdown of this increase. If an expired promotional rate caused this, I would like to discuss switching to a more affordable plan.
Account Information: - Full Name: [Edited: "Personal Information"]
- Service Address:[Edited: "Personal Information"]
- Xfinity Account Number: [Edited: "Personal Information"]
Thank you,
[Edited: "Personal Information"]
[Title Edited: "Personal Information"]
XfinitySean
Official Employee
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765 Messages
2 days ago
Hi there, we appreciate you taking the time to reach out here on the community forums! To look over your charges, you can find steps to view your bill on our support page covering how to view your Xfinity bill online. We would be more than happy to take a look at your bill with you to see what changed and see what options are available! To keep your personal information private, please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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