Visitor

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1 Message

Sunday, December 14th, 2025 10:18 AM

Billing information gone

I cannot make a payment and it is showing a 0 balance but I have a balance.

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Official Employee

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472 Messages

1 day ago

Good morning @user_wr4q9f, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are having issues making a payment on the account, but you have come to the right place for assistance. I see you have already sent us a direct message, so we will work with you there.

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