Visitor
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1 Message
Billing Info
I keep recieving texts saying to pay up on my past due balance or my service will be disconnected on the 22nd. But the app says I don’t have a past due balance.
Visitor
•
1 Message
I keep recieving texts saying to pay up on my past due balance or my service will be disconnected on the 22nd. But the app says I don’t have a past due balance.
XfinityJeniece
Official Employee
•
3.3K Messages
11 hours ago
Hey there, @user_b72lf9, thanks for reaching out through Xfinity Forums regarding your billing concerns. We would be happy to get to the bottom of the billing concern. We want to ensure that your services are not interrupted.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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