Billing Incorrect for 10 days - Impossible to get Support
We’ve been with Xfinity for over 30 years and we updated our plan nearly 10 days ago. The system shows the correct plan, but the billing amount is wrong, overcharging by $40/month. The Loyalty reps have confirmed that this is an error and unfortunately they can’t help us as only Billing can. We can’t get connected to a Billing agent to fix this. We don’t have the money for this fraudulent charge and it may be time to leave Xfinity as it is impossible to get the necessary support. Does anyone know how to get help?