Billing In Error - Threatened With Collection
In January (on or about the 14th) I cancelled service with Comcast for account <removed personal information>. I cancelled the service because I had sold my home and moved to a new location with a new Comcast account. I received a bill in March for service for January, February. Called and again cancelled the account and was told the amount of the bill had been credited.
I'm now in receipt of a bill for 175.38 for service from January to March. The explanation is that the cancellation for service was in March.
I've spoken to numerous Xfinity representatives who have no solution for this erroneous bill.
I'm being asked to pay for service that was not rendered and not used. Why should I do that.
I want to resolve this, but can find no way to do so.
Please contact me to fix this.