U

Visitor

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1 Message

Mon, Apr 19, 2021 5:00 PM

Billing In Error - Threatened With Collection

In January (on or about the 14th) I cancelled service with Comcast for account <removed personal information>. I cancelled the service because I had sold my home and moved to a new location with a new Comcast account.  I received a bill in March for service for January, February. Called and again cancelled the account and was told the amount of the bill had been credited. 

I'm now in receipt of a bill for 175.38 for service from January to March. The explanation is that the cancellation for service was in March.

I've spoken to numerous Xfinity representatives who have no solution for this erroneous bill.

I'm being asked to pay for service that was not rendered and not used. Why should I do that.

I want to resolve this, but can find no way to do so.

Please contact me to fix this.

Responses

ComcastKatieMS

Official Employee

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131 Messages

1 m ago

Hey @user_c5ba86! Thank you so much for taking the time to make this post and bring this issue to our attention. This is not the kind of experience we'd want you to have with us, and we certainly do not want you to be charged for services you didn't use. Especially when it was already requested to be turned off. It is important that we get this take care of for you! Can you please send 'Xfinity Support' a private message using our peer-to-peer chat service by clicking on the chat icon in the top right corner of the page? Once you hit that chat icon, you'll be able to initiate a new chat with 'Xfinity Support', so please just send us your full name and we can continue helping out there. We look forward to meeting you there!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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