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user_3rja0p
1st Topic

7 Messages

Saturday, December 9th, 2023 1:10 AM

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Billing history for linked inactive account (prior address)

Please help me access the billing history from my account from my prior residence address.  I see the linked account, marked inactive, but don't see any way to get the billing history.  Thanks.

Question

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Updated 

1 year ago

98

1

0

XfinityJeniece

Official Employee

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3K Messages

1 year ago

Hey there, @user_3rja0p thanks for reaching out through Xfinity Forums regarding your billing history. We would be happy to help you with accessing your billing history! How long has the account been inactive? 

10

0

user_3rja0p

7 Messages

Inactive about 3 months, from when I moved to new address but kept Xfinity service.

1 year ago

0

XfinityJeniece

Official Employee

 • 

3K Messages

Thanks for confirming @user_3rja0p! Have you tried logging into your previous account at, customer.xfinity.com/billing/services/statement/history?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_3rja0p

7 Messages

Hmmm.  I am not aware of a different login.  I have a single login that I don't believe changed between my old residence address and the new one.  

1 year ago

0

XfinityJeniece

Official Employee

 • 

3K Messages

@user_3rja0p When you log into that site, what billing history are you showing? Do you see the previous account details? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_3rja0p

7 Messages

And when I look under account information, I can see the account for my prior residence address, as a linked account, labeled "inactive", but no way to make it active or switch to it or otherwise get to the billing history.  

1 year ago

0

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