Visitor
•
3 Messages
billing help
Thank you for this forum to resolve issues and questions.
How can I see a breakdown for the items, services and credits ( i.e., $25.00 initial feel) on my first bill.
I don't feel comfortable paying something I don't understand.
Thanks,
user_l1qey8
Visitor
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3 Messages
8 hours ago
I walked into the Xfinity office on July 30 to order my sevice.
I agreed to the $100 installation fee.
The service was installed September 6. That's 5 weeks.
I am requesting a credit of $100 for the installation fee
as compensation for waiting 5 weeks for service. I think
this would be a better way to start our relationship
than me ranting about Xfinity lack of service on
various social media sites.
Thanks and please advise.
[EDIT: Name]
(edited)
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EG
Expert
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120.7K Messages
8 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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2.7K Messages
8 hours ago
@EG Thanks for your help!
@user_l1qey8 Thanks for meeting us here to discuss your billing. You've reached the right team to assist with providing the breakdown on your bill. Please send us a Direct Message with your name and complete service address, so we may get started.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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